refund policy

Refund and Order Cancellation Policy

At portify we aim to provide a seamless shopping experience. Please review our refund and order cancellation policy below:

Refund Policy

 

• Eligibility for Return: To qualify for a return, the item must be in the same condition as received, unused, with tags intact, and in its original packaging. For damaged items, provide the receipt or proof of purchase.
• Initiating a Return: To start a return for damaged items, describe the issue and send pictures to illustrate the problem to our support email at zohab@portifymirror.com . If your return meets the criteria, we'll provide a return shipping label and detailed instructions for sending the package. Items sent back without prior return approval will not be accepted.

Order Cancellation

• Cancellation Before Shipment: All orders can be canceled until they are shipped

Thank you for choosing portify  . We strive to ensure a smooth return process and appreciate your understanding of our policies.